Saturday, October 09, 2010
Frontier Expects Fewer Complaints
WEST VIRGINIA....
Formal complaints against Frontier Communications are on the rise, but the company says service quality will improve in time. Since July 1st, the day Frontier took over more than 600,000 telephone access lines in West Virginia from Verizon, at least 24 businesses or people have filed formal complaints with the PSC. Verizon's former customers filed 11 formal complaints with the PSC in the three months leading up to the deal. In July, August and September of 2009, former Verizon customers filed 22 formal complaints against the company with the PSC. Frontier spokesman Steven Crosby says the company inherited Verizon's aging landline network, which has caused many of the problems that led to the formal complaints, and many technicians have retired in recent months, but Frontier plans to hire more employees and spend $310 million to improve the landline network it now owns in West Virginia. Crosby says Frontier expects formal complaints to go down as the company continues to make progress.
# posted by Homer Owens @ 4:09 PM 
