EKB News

WEST VIRGINIA....
State Consumer Advocate Byron Harris has asked members of the state Public Service Commission to bring in officials with Frontier Communications soon to ask some tough questions and take another look at its decision to approve Frontier's takeover of Verizon's landline service. Harris says customers have reported a whole list of problems since the transition started at the beginning of July, and the issue has gotten past the point of glitches. FiberNet officials say their customers have been experiencing many problems since the change, and they have asked for a similar review. Frontier Spokesperson Brigid Smith says it's impossible to completely avoid all such problems, and the company is trying to fix a system that has been sorely neglected, but Frontier is very, very committed to the state. However, Harris says the Commission to look into it before the situation gets too much worse.