Friday, March 26, 2010
PSC Orders Utilities To Explain Billing
WEST VIRGINIA....
During recent public hearings in Clarksburg, Iaeger and Logan, some speakers told the state Public Service Commission their January bills more than quadrupled after the December snowstorm, even though their homes were without power for up to two weeks. Many customers believe the utilities increased charges to pay for storm repair expenses. The Commission has ordered Appalachian Power and Monongahela Power to respond in writing to customers who have questions about "sky-high" electric bills and to file a copy of written responses with the PSC. The power companies must explain to customers whether their bills were based on an estimated or actual meter reading and whether the billing cycle included more or fewer days than normal. The PSC also directed Appalachian Power to respond to a series of photos presented by Senate Majority Leader Truman Chafin (D-Mingo County) at the public hearing in Iaeger.
During recent public hearings in Clarksburg, Iaeger and Logan, some speakers told the state Public Service Commission their January bills more than quadrupled after the December snowstorm, even though their homes were without power for up to two weeks. Many customers believe the utilities increased charges to pay for storm repair expenses. The Commission has ordered Appalachian Power and Monongahela Power to respond in writing to customers who have questions about "sky-high" electric bills and to file a copy of written responses with the PSC. The power companies must explain to customers whether their bills were based on an estimated or actual meter reading and whether the billing cycle included more or fewer days than normal. The PSC also directed Appalachian Power to respond to a series of photos presented by Senate Majority Leader Truman Chafin (D-Mingo County) at the public hearing in Iaeger.
# posted by Homer Owens @ 4:31 PM 
